CIW Web Foundations Associate Certification

NextGen Healthcare

NextGen Certified Professional


Western Governor’s University

Degree: Bachelor’s of Science, Information Technology, Software Emphasis
Date Acquired: June 2017

Middlebury College

Degree: Master’s of Arts, French
Date Acquired: June 2010

University of Vermont

Degree: Bachelor’s of Arts, Romance Languages
Date Acquired: June 2007

Work History

Vermont Information Technology Leaders

Start Date: September 2017 End Date: Present
Position: Programmer Analyst
  • Maintenance and development in Rhapsody Interface Engine (from Orion Health)
  • Java development for various utility programs that interact with various RESTful APIs including SalesForce, DocuSign, Medicity, and other technologies including HL7, JSON, XML, etc.
  • Working with all departments to facilitate interfacing of various Health Information Systems with the Vermont Health Information Exchange

UVM Medical Center

Start Date: October 2016 End Date: September 2017
Position: Senior Database Administrator
  • Extraction, transformation, and loading (ETL) of healthcare data from Epic’s object-enabled Chronicles Database into MS-SQL via Clarity
  • Managing ETL process into Invenio natural language processing (NLP) tool to parse actionable data from human written notes

The Community Health Centers of Burlington, Inc.

Start Date: January 2014 End Date: July 2016
Position: Associate Director of Health Information Systems and Corporate Compliance Officer
  • Assumed duties of Corporate Compliance Officer in addition to previous responsibilities
  • Ensures organization-wide compliance with all federal and state laws
  • Investigates and resolves all reported compliance issues
  • Creates and communicates the organization’s compliance plan to all staff members
  • Performs regular audits to ensure laws, regulations, and organizational policies are being obeyed
  • Reports all compliance-related concerns directly to Board of Directors
Start Date: July 2013 End Date: December 2013
Position: Associate Director of Health Information Systems and Privacy Officer
  • Resumed role of HIPAA Privacy Officer after departure of Director of Operations in addition to previous responsibilities
  • See below for summary of responsibilities
Start Date: July 2012 End Date: July 2013
Position: Associate Director of Health Information Systems
  • Organization-wide reorganization led to major change in responsibilities (i.e. shift to IT and away from front line staff supervision)
  • Responsible for the implementation, operation, and maintenance of all health-related information systems (i.e. EHR, PMIS, LIS, EDR, etc.)
  • Supervised efforts of HIT Specialist
  • Modified health information systems to accomodate CHCB workflow including document, template, and other customizations and configurations
  • Developed reports in EHR and EPM systems as well as using Crystal Reports (XI) and SQL to aid in quality and auditing efforts throughout organizations
  • Responsible for maintaining a high level of internal customer service
Start Date: January 2011 End Date: July 2012
Position: Patient Services & Quality Manager & Privacy Officer
  • Added HIPAA Privacy Officer and quality assurance duties to previous responsibilities
  • Responsible for training all staff on Federal, State, and other privacy laws (i.e. HIPAA, 42 CFR Part 2, etc.)
  • Ensured compliance with privacy laws for entire organization through rewriting of policies and procedures
  • Responsible for reacting to, mitigating the damage of, and reducing the likelihood of recurrence of any breaches of privacy law
  • Audited and modified staff practices to ensure compliance with applicable privacy laws
  • Evaluated current processes used in electronic health record (EHR) and electronic practice management system (EPM) and proposed modifications for greater efficiency
  • Staffed interdisciplinary Quality Committee
  • Developed a library of reports and other auditing tools for multiple departments to measure baseline and improve quality
Start Date: October 2010 End Date: January 2011
Position: Patient Services & Patient Eligibility Services Manager
  • Added supervision of Patient Eligibility Services department to previous responsibilities including the supervision of three additional staff members
  • Responsible for training staff on available community resources and how to connect patients to them as needed
  • Helped implement new processes to streamline the process of finding insurance for patients
  • Supervised staff dedicated to helping patients with limited proficiency in the English language, creating an orientation to the American healthcare system for them
  • Worked with partner agencies (e.g. The Vermont Refugee Resettlement Program, Infectious Disease at Fletcher Allen Healthcare, etc.) to streamline the flow of paperwork and care transitions for newly arrived refugees and their families.
Start Date: July 2010 End Date: October 2010
Position: Patient Services Manager
  • Supervised registration/discharge staff at three locations
  • Responsible for assuring quality of demographic and insurance data entered into practice management system
  • Ensured staff provided highest level of customer service to patients
  • Trained staff on all changes in healthcare and payer regulations
  • Streamlined Patient Services workflows for greater efficiency and higher quality internal and external service

The New England Alliance for Health, LLC.

Start Date: October 2008 End Date: May 2009
Position: Contracts Analyst
  • Analyzed $300 million annual spending for two health care collaboratives to ensure both were purchasing products at the optimal price
  • Wrote, created, and maintained for the New England Pharmacy Collaborative
  • Presented data analytics finding to the Board of Directors monthly and worked with senior management to maximize cost savings based on their input

Fletcher Allen Health Care

Start Date: June 2007 End Date: October 2008
Position: Registration Coordinator
  • Promoted to supervision of registration staff at three locations under the guidance of the Registration Supervisor
  • Created an interactive, web-based reference manual that has greatly increased the efficiency of the staff when finding information
  • Responsible for giving direction and assigning tasks to other staff members and working with all levels of management.
  • Decreased amount of bills withholding by 90%
  • Reorganized department, streamlined processes, and fostered inter-departmental relationships
Start Date: September 2005 End Date: June 2007
Position: Registration Representative
  • Provided directions to and assisted patients at information desk
  • Responsible for registering patients for admission to hospital in both inpatient and outpatient capacities
  • Maintained excellent accuracy level when entering demographic and insurance data
  • Provided exemplary customer service to patients and other staff

University of Vermont

Start Date: September 2002 End Date: May 2005
Position: Living/Learning Center Main Desk Proctor
  • Created a now campus-wide computer-based inventory management system to replace paper logs which has greatly increased inventory control accuracy and efficiency.
  • Responsibilities included loaning/receiving items to students, providing key access to rooms after obtaining proof of identity, creating and tracking work orders, and other duties as assigned.
  • Also worked with the supervisor doing data entry and billing preparation
Start Date: June 2003 End Date: August 2003
Position: Living/Learning Center Tour Guide
  • Provided tours to prospective students and their families of the Living & Learning dorms and explained their unique combination of education and housing facilities
  • Staffed tables at residence hall fair for four orientation groups, promoting the Living & Learning Center and answering questions of prospective students and families

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